Communication Dynamics

Course Description

From the moment we walk into the workplace each day, we are communicating with others. We talk. We listen. We write numerous types of documents, from email to text messages to reports and speeches. We “speak” without talking through our non-verbal behavior, gestures, and professional attire. How we communicate has a direct impact on our relationships with others and our ability to perform our jobs with confidence. The more skilled we are, the greater chance we have for personal and professional success.

In this course, you will become more aware of your communication style, including your body language and how you affect others around you. You will also learn to use active listening skills, ask questions with purpose, assert yourself with confidence, and handle difficult situations.

Course Details
Delivery Methods
Course Calender

What You Will Learn

Be more aware of your communication style
Use active listening skills to increase understanding and develop empathy
Ask questions using probing and paraphrasing techniques
Discover how your non-verbal messages communicate with others
Present your professional best
Handle difficult situations with more confidence
Build relationships through open and effective communication

Course Outline

Unit 1: Communication Begins with You
Unit 2: Breaking Through Communication Barriers
Unit 3: Asking Questions with Purpose
Unit 4: Developing Your Listening Skills
Unit 5: Using Active Listening Techniques
Unit 6: Encouraging Conversation
Unit 7: Overcoming Communication Roadblocks
Unit 8: Understanding Body Language
Unit 9: Shaking Hands with Conﬁdence
Unit 10: Managing Your Posture
Unit 11: Presenting a Positive Image
Unit 12: Toolkit for Successful Workplace
Unit 13: Managing Your Attitude

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Online Course

Price: $99.99

The online, self-paced training program is an excellent way for students to train at their own pace. This means they can focus on areas of specific need. This program offers an interactive experience so there’s no need for traditional lectures or presentations; everything takes place through lesson plans with videos as well as exercises.

Benefits of this Format:
With our digital learning system, you can learn virtually anytime anywhere and at your own pace.
Online training is an excellent way for companies with remote employees or multiple office locations to achieve certification. It's also considerably more cost effective than traditional methods, which makes it a smart investment that can help your business grow!
Course activation time is as quick and easy as 1-2-3. Get your employees up to speed in just 24 hours with our quick course design process that's perfect for any business!

Instructor-Facilitated Learning

Price: Check Calendar for Pricing

Skilled Now offers a variety of classes that are available to take from the comfort and safety of your desk. These scheduled courses provide students with live, instructor-led training delivered by Skilled now faculty using web conferencing software and an audio bridge so you can interact without ever leaving home or office!

Benefits of this Format:
With a flexible schedule, you can take this course whenever it’s most convenient for your day. Check out the different instrucor calenders that appeal to you.
With our interactive and engaging learning experiences, you'll be able to master new topics in a matter of days.
Spend time interacting with the instructor. Ask questions and get clarification on anything you don't understand or feel uncomfortable about!

Private Group Training

HDI offers a unique training solution that can be conducted at your facility, removing individual expenses and giving you more control.

Benefits of this Format:
Take the hassle out of managing your training schedule by scheduling classes and picking them up on-demand.
If you're looking for an affordable way to save money, this is it! With groups of eight or more the option often becomes more cost effective.
You are in charge of the training schedule

Skilled Now Corporate Training Program

Skilled Now understands that you need to provide your staff with the latest training resources and courses. That’s why we offer your in-house instructor training and certification so they can deliver Skilled Now courseware on site, right at their location of choice!

This is the perfect solution for companies that are looking to train more than 50 employees annually. The program includes HDI training and certification, so you can ensure your new hires have what they need from day one!

Benefits of this Format:
The learning process is made more engaging with someone who knows your business inside-out.
The instructor can customize the course to fit your needs and career goals. For example, he or she might show you actual reports from companies that interest you specifically so it's easier for both of us!
You are in charge of the training schedule