Customer Service Professional – Skilled Now LMS

Customer Service Professional

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Not Enrolled

Price

Free

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Course Content

Getting Started

How to Use Course Resources

Assignments

Pre-Test 1 Quiz

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Module Content

Activity Packet

Module 1: Customer Service Strategy and Concepts

Welcome And Introduction

Unit 1: Element One – A Customer Service Focus

Unit 2: Element Two – How Your Organization Sets Customer Service Expectations 1 Quiz

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Module Content

Unit 3: Element Three – How Well Employees Deliver Customer Service

Module 2: Customer Service Mechanics

Unit 4: Communication Dynamics

Unit 5: Skillful Telephone Techniques 1 Quiz

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Module Content

Unit 6: Customer Service in the Online World

Module 3: Customer Service Delivery

Unit 7: Working with Customers

Unit 8: Dealing with Complaining Customers and Handling Objections

Unit 9: Handling Difficult Customer Situations

Unit 10: Element Four – How to Quickly and Accurately Solve Problems 1 Quiz

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Module Content

Unit 11: Element Five -Measure What Matters

Unit 12: Element Six – Reinforcing Customer Service Excellence

Module 4: Workplace Essentials

Unit 13: Respecting Others and Embracing Diversity

Unit 14: Team work – Being a Team Player 1 Quiz

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Module Content

1 of 2

Lessons 27
Topics 0
Quizzes 5