Current Status Not Enrolled Price Free Get Started Log In to Enroll Course Chat Please log in to join the chat Course Content Getting Started Welcome Letter How to Use Course Resources Assignments Pre-Assignment Pre-Test 1 Quiz Expand Module Content Pre-Test Activity Packet Module 1: Customer Service Strategy and Concepts Welcome And Introduction Unit 1: Element One – A Customer Service Focus Unit 2: Element Two – How Your Organization Sets Customer Service Expectations 1 Quiz Expand Module Content Day1 Quiz Unit 3: Element Three – How Well Employees Deliver Customer Service Module 2: Customer Service Mechanics Unit 4: Communication Dynamics Unit 5: Skillful Telephone Techniques 1 Quiz Expand Module Content Day 2 Quiz Unit 6: Customer Service in the Online World Module 3: Customer Service Delivery Unit 7: Working with Customers Unit 8: Dealing with Complaining Customers and Handling Objections Unit 9: Handling Difficult Customer Situations Unit 10: Element Four – How to Quickly and Accurately Solve Problems 1 Quiz Expand Module Content Day 3 Quiz Unit 11: Element Five -Measure What Matters Unit 12: Element Six – Reinforcing Customer Service Excellence Module 4: Workplace Essentials Unit 13: Respecting Others and Embracing Diversity Unit 14: Team work – Being a Team Player 1 Quiz Expand Module Content Day 4 Quiz 1 of 2