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Customer Service Professional

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Not Enrolled
Price
Free
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Course Content

Getting Started
Welcome Letter
How to Use Course Resources
Assignments
Pre-Assignment
Pre-Test 1 Quiz
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Module Content
Pre-Test
Activity Packet
Module 1: Customer Service Strategy and Concepts
Welcome And Introduction
Unit 1: Element One – A Customer Service Focus
Unit 2: Element Two – How Your Organization Sets Customer Service Expectations 1 Quiz
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Module Content
Day1 Quiz
Unit 3: Element Three – How Well Employees Deliver Customer Service
Module 2: Customer Service Mechanics
Unit 4: Communication Dynamics
Unit 5: Skillful Telephone Techniques 1 Quiz
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Module Content
Day 2 Quiz
Unit 6: Customer Service in the Online World
Module 3: Customer Service Delivery
Unit 7: Working with Customers
Unit 8: Dealing with Complaining Customers and Handling Objections
Unit 9: Handling Difficult Customer Situations
Unit 10: Element Four – How to Quickly and Accurately Solve Problems 1 Quiz
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Module Content
Day 3 Quiz
Unit 11: Element Five -Measure What Matters
Unit 12: Element Six – Reinforcing Customer Service Excellence
Module 4: Workplace Essentials
Unit 13: Respecting Others and Embracing Diversity
Unit 14: Team work – Being a Team Player 1 Quiz
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Module Content
Day 4 Quiz
1 of 2
  • Lessons 27
  • Topics 0
  • Quizzes 5

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