As the direct liaison to customers, customer service professionals support the company’s products and services. They promote the company’s mission and vision and serve as the organization’s ambassador by providing exceptional service to every customer, every day. They routinely handle complaints, order entry tasks, product inquiries, billing, cancellations, and sales leads. They must master professional skills including understanding the customer situation, product knowledge, delivery options, and service support. They are the organization’s service experts and interact with customers at every experience level, issue complexity, and type. Their mission is to delight customers. They may perform their duties in person, on the telephone, through email, or online. Customer service is an excellent career launch pad. Many customer service professionals who excel in their roles move up in the organization quickly due to their high value to the organization.
Skilled Now offers a variety of classes that are available to take from the comfort and safety of your desk. These scheduled courses provide students with live, instructor-led training delivered by Skilled now faculty using web conferencing software and an audio bridge so you can interact without ever leaving home or office!
HDI offers a unique training solution that can be conducted at your facility, removing individual expenses and giving you more control.
Skilled Now understands that you need to provide your staff with the latest training resources and courses. That’s why we offer your in-house instructor training and certification so they can deliver Skilled Now courseware on site, right at their location of choice!
This is the perfect solution for companies that are looking to train more than 50 employees annually. The program includes HDI training and certification, so you can ensure your new hires have what they need from day one!
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