The Administrative Assistant will perform administrative and office support activities for a single manager, multiple supervisors, or team members. The primary objective is to support these co-workers by keeping them organized, on-schedule, and effective. The administrative assistant acts as an ambassador of the organization and exemplifies the company culture. Duties include fielding telephone calls, managing email, creating and editing documents, spreadsheets, reports, presentations, managing the calendar, and completing a variety of office assignments from your supervisor. Administrative assistants may help with overflow work from administrative and executive assistants and fill in for the office receptionist as needed.

This career certification course will prepare you for these roles and responsibilities so you’re ready – with confidence – on the first day of your new job.

You will learn the critical skills necessary to perform administrative and office support activities, help support your supervisors and assigned team members stay organized, on-schedule, and effective. You will learn many organizational, time management,  and  communication  skills  you’ll need to apply immediately. You’ll also gain confidence in the essential workplace skills you need to perform your day-to-day responsibilities and achieve long-term career success. These essential skills include communication dynamics, getting along with co-workers, working on teams, and maintaining strong professional ethics.

The course is designed to prepare learners for the SkilledNow Certified Administrative Assistant exam and earn the designation, Certified Administrative Assistant, SkilledNow -AA. The goal is for the learner to be job-ready for an entry level position as an administrative assistant

• Understand and apply performance competencies and standards in executing your administrative assistant role
• Identify and use organizational and productivity skills
• Define and demonstrate skilled communication dynamics in the workplace
• Demonstrate expertise in administrative support tasks
• Define and effectively use administrative tools and technology
• Demonstrate professional workplace behaviors and interpersonal dynamics

The administrative assistant should have a service mentality, always on the alert for ways to help others with their work and responsibilities. Using excellent organizational, time management, and communication skills, the administrative assistant will fulfill the following general responsibilities:

• Schedule and organize complex activities such as meetings, travel arrangement, events, and department projects.
• Perform desktop publishing. Create visual presentations for executive officers and management.
• Establish, develop, maintain and update both physical and electronic filing systems for managers and team members. Retrieve information from files when needed.​
• Handle all correspondence for assigned managers and team members. Draft routine correspondence and expedites urgent, confidential, and important correspondence to appropriate personnel as needed, accurately and free from errors.
• Respond to regularly occurring requests for information.
• Handle incoming customer calls professionally, take messages or field answers on all routine and non-routine questions from internal and external parties.
• Work independently and within a team on special nonrecurring and ongoing projects.​
• Act as project manager for special projects, which may include planning and coordinating multiple presentations, distributing information, and coordinating direct mailings.
• Type and design general correspondences, memos, charts, tables, graphs, routine reports, etc. Proofread copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Schedule and coordinate meetings, conference calls, and events with internal and external parties, making all required arrangements, including virtual meetings with remote participants.​
• Schedule and manage foreign and domestic travel arrangements.
• Manage the calendar for the assigned managers and team members
• Organize and facilitate logistics for on-site and remote meetings, including facility selection, set up, AV, catering, amenities, and facilitation. Prepare and distribute meeting agendas, manage meeting notifications, take notes, and handle meeting action items in a timely fashion.