The Administrative Assistant

Course Description

The Administrative Assistant will perform administrative and office support activities for a single manager, multiple supervisors, or team members. The primary objective is to support these co-workers by keeping them organized, on-schedule, and effective. The administrative assistant acts as an ambassador of the organization and exemplifies the company culture. Duties include fielding telephone calls, managing email, creating and editing documents, spreadsheets, reports, presentations, managing the calendar, and completing a variety of office assignments from your supervisor. Administrative assistants may help with overflow work from administrative and executive assistants and fill in for the office receptionist as needed.

Course Details
Delivery Methods
Course Calender

What You Will Learn

Understand and apply performance competencies and standards in executing your administrative assistant role
Identify and use organizational and productivity skills
Define and demonstrate skilled communication dynamics in the workplace
Demonstrate expertise in administrative support tasks
Define and effectively use administrative tools and technology
Demonstrate professional workplace behaviors and interpersonal dynamics
This career certification course will prepare you for these roles and responsibilities so you’re ready – with confidence – on the first day of your new job. You will learn the critical skills necessary to perform administrative and office support activities, help support your supervisors and assigned team members stay organized, on-schedule, and effective. You will learn many organizational, time management, and communication skills you’ll need to apply immediately. You’ll also gain confidence in the essential workplace skills you need to perform your day-to-day responsibilities and achieve long-term career success. These essential skills include communication dynamics, getting along with co-workers, working on teams, and maintaining strong professional ethics. The course is designed to prepare learners for the SkilledNow Certified Administrative Assistant exam and earn the designation, Certified Administrative Assistant, SkilledNow -AA. The goal is for the learner to be job-ready for an entry level position as an administrative assistant

Course Outline

Module 1: Developing a Customer Mentality

Unit 1: Becoming Your Professional Best

Unit 2: Everyone Is a Customer

Module 2: Personal Productivity and Organizational Skills

Unit 3: Understanding Personal Eﬃciency

Unit 4: Organizing Your Workspace

Unit 5: Prioritizing Your Tasks

Unit 6: Setting Up Your Information Center

Module 3: Communication Skills

Unit 7: Communication Dynamics

Module 4: Administrative Support Tasks

Unit 8: Receiving and Assisting Visitors

Unit 9: Correspondence and Report Writing

Unit 10: Skillful Telephone Techniques

Unit 11: Supporting and Managing Routine Meetings

Unit 12: Taking Meeting Notes

Unit 13: Planning and Organizing a Meeting Event

Unit 14: Solving Problems

Module 5: Workplace Essentials

Unit 15: Team work – Being a Team Player

Unit 16: Respecting Others and Embracing Diversity

Unit 17: Managing Conﬂict

Unit 18: Professional Ethics and Accountability

Unit 19: Making the Transition to Work

Instructor-Facilitated Learning

Price: Check Calendar for Pricing

Skilled Now offers a variety of classes that are available to take from the comfort and safety of your desk. These scheduled courses provide students with live, instructor-led training delivered by Skilled now faculty using web conferencing software and an audio bridge so you can interact without ever leaving home or office!

Benefits of this Format:
With a flexible schedule, you can take this course whenever it’s most convenient for your day. Check out the different instrucor calenders that appeal to you.
With our interactive and engaging learning experiences, you'll be able to master new topics in a matter of days.
Spend time interacting with the instructor. Ask questions and get clarification on anything you don't understand or feel uncomfortable about!

Career Competency Standards

Private Group Training

HDI offers a unique training solution that can be conducted at your facility, removing individual expenses and giving you more control.

Benefits of this Format:
Take the hassle out of managing your training schedule by scheduling classes and picking them up on-demand.
If you're looking for an affordable way to save money, this is it! With groups of eight or more the option often becomes more cost effective.
You are in charge of the training schedule

Skilled Now Corporate Training Program

Skilled Now understands that you need to provide your staff with the latest training resources and courses. That’s why we offer your in-house instructor training and certification so they can deliver Skilled Now courseware on site, right at their location of choice!

This is the perfect solution for companies that are looking to train more than 50 employees annually. The program includes HDI training and certification, so you can ensure your new hires have what they need from day one!

Benefits of this Format:
The learning process is made more engaging with someone who knows your business inside-out.
The instructor can customize the course to fit your needs and career goals. For example, he or she might show you actual reports from companies that interest you specifically so it's easier for both of us!
You are in charge of the training schedule