Workplace Professional

Course Description

Several research studies draw the same conclusion about the crucial role that soft skills competencies play in long-term workplace success. In fact, research conducted in 2005 with Fortune 500 CEOs by the Stanford Research Institute International and the Carnegie Melon Foundation, found that 75 percent of long-term job success depends on people [soft] skills, while only 25 percent on technical knowledge. This SkilledNow course and accompanying certification test prepare today’s graduates and workers to demonstrate their competency in the soft skills that employers seek most. These soft skills include effective communication, friendly and inclusive relationships, team work, conflict management, problem solving and decision making, adaptability and change management, ethical and accountable behavior, and workplace productivity.

Course Details
Delivery Methods
Course Calender

What You Will Learn

Use effective communication skills, including public speaking, active listening, questioning with purpose, recognizing and interpreting non-verbal messages, and presenting a professional image (An effective communicator)
Use techniques to get along with co-workers, customers, and supervisors and embrace diversity (Friendly and Inclusive)
Demonstrate ability to work as a competent member of the team, provide back-up support for co-workers when appropriate and actively support group goals. (A team player)
Demonstrate understanding of the normalcy of conflict and resolve common conflicts in the workplace (Able to manage and resolve conflicts)
Demonstrate understanding of and apply a proven problem-solving and decision-making process that supports effective and timely decisions (An effective problem-solver and decision-maker)
Demonstrate understanding of the nature of change and apply a change process to accept and manage change as a normal workplace function (Adaptable)
Demonstrate understanding of the value of ethics in the workplace and make ethical choices in common workplace situations (Ethical)
Demonstrate understanding of accountability in the workplace and apply it to workplace behaviors, actions, tasks, and interpersonal relations. (Accountable)
Use effective methods to organize and manage workload, prioritize tasks, and manage multiple conflicting priorities with composure. (Organized and Productive)
This highly interactive class experience lays the foundation for these critical soft skills through mini-presentations, activities, exercises, case studies, role plays, in-class assessments, and small group discussion. This course covers the competencies, skills, and knowledge learners need to pass the Workplace Professional certification test and earn the designation SkilledNow Certified Workplace Professional ( SkilledNow -WP).

Course Outline

Module 1: Developing a Customer Mentality

Unit 1: Becoming Your Professional Best

Unit 2: Everyone Is a Customer

Module 2: Personal Productivity and Organizational Skills

Unit 3: Understanding Personal Eﬃciency

Unit 4: Organizing Your Workspace

Unit 5: Prioritizing Your Tasks

Unit 6: Setting Up Your Information Center

Module 3: Communication Skills

Unit 7: Communication Dynamics

Module 4: Administrative Support Tasks

Unit 8: Receiving and Assisting Visitors

Unit 9: Correspondence and Report Writing

Unit 10: Skillful Telephone Techniques

Unit 11: Supporting and Managing Routine Meetings

Unit 12: Taking Meeting Notes

Unit 13: Planning and Organizing a Meeting Event

Unit 14: Solving Problems

Module 5: Workplace Essentials

Unit 15: Team work – Being a Team Player

Unit 16: Respecting Others and Embracing Diversity

Unit 17: Managing Conﬂict

Unit 18: Professional Ethics and Accountability

Unit 19: Making the Transition to Work

Instructor-Facilitated Learning

Price: Check Calendar for Pricing

Skilled Now offers a variety of classes that are available to take from the comfort and safety of your desk. These scheduled courses provide students with live, instructor-led training delivered by Skilled now faculty using web conferencing software and an audio bridge so you can interact without ever leaving home or office!

Benefits of this Format:
With a flexible schedule, you can take this course whenever it’s most convenient for your day. Check out the different instrucor calenders that appeal to you.
With our interactive and engaging learning experiences, you'll be able to master new topics in a matter of days.
Spend time interacting with the instructor. Ask questions and get clarification on anything you don't understand or feel uncomfortable about!

Career Competency Standards

Private Group Training

HDI offers a unique training solution that can be conducted at your facility, removing individual expenses and giving you more control.

Benefits of this Format:
Take the hassle out of managing your training schedule by scheduling classes and picking them up on-demand.
If you're looking for an affordable way to save money, this is it! With groups of eight or more the option often becomes more cost effective.
You are in charge of the training schedule

Skilled Now Corporate Training Program

Skilled Now understands that you need to provide your staff with the latest training resources and courses. That’s why we offer your in-house instructor training and certification so they can deliver Skilled Now courseware on site, right at their location of choice!

This is the perfect solution for companies that are looking to train more than 50 employees annually. The program includes HDI training and certification, so you can ensure your new hires have what they need from day one!

Benefits of this Format:
The learning process is made more engaging with someone who knows your business inside-out.
The instructor can customize the course to fit your needs and career goals. For example, he or she might show you actual reports from companies that interest you specifically so it's easier for both of us!
You are in charge of the training schedule